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Karen Morton

I Wish I Sold More

I flew home yesterday from Karen’s memorial service in Jacksonville, on a connecting flight through Charlotte. When I landed in Charlotte, I walked with all my stuff from my JAX arrival gate (D7) to my DFW departure gate (B15). The walk was more stressful than usual because the airport was so crowded.

The moment I set my stuff down at B15, a passenger with expensive clothes and one of those permanent grins established eye contact, pointed his finger at me, and said, “Are you in First?”

Wai... Wha...?

I said, “No, platinum.” My first instinct was to explain that I had a right to occupy the space in which I was standing. It bothers me that this was my first instinct.

He dropped his pointing finger, and his eyes went no longer interested in me. The big grin diminished slightly.

My Friend Karen

My friend Karen Morton passed away on July 23, 2015 after a four-month battle against cancer. You can hear her voice here.

I met Karen Morton in February 2002. The day I met her, I knew she was awesome. She told me the story that, as a consultant, she had been doing something that was unheard-of. She guaranteed her clients that if she couldn’t make things on their systems go at least X much faster on her very first day, then they wouldn’t have to pay. She was a Give First person, even in her business. That is really hard to do. After she told me this story, I asked the obvious question. She smiled her big smile and told me that her clients had always paid her—cheerfully.