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Download your SR content from MOS

You may want to keep track of your Oracle Service Requests offline. Or simply be able to read them as simple text. Here is a simple way to download all of them to a simple text file.

First, it is easy to get a list of the Service Requests as an Excel file. Just list them on the GUI. You may choose:

  • The Support Identifiers (CSI) on the right
  • Only SR where you are primary contact or all of them, with the ‘person’ icon
  • Include closed SRs with the red check icon
  • The columns: View -> Columns -> Show all

And then View -> Export to XLS

The service_requests.xls is actually in XML format which is easy to parse, but you can also convert it to CSV. Here I have saved it to service_requests.csv

Then with AWK and LYNX installed here is how to get each SR into text: