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wasted paper

The Ramp

I love stories about performance problems. Recently, my friend Debra Lilley sent me this one:

I went to see a very large publishing company about 6 months after they went live. I asked them what their biggest issue was, and they told me querying in GL was very slow, and I was able to fix quite easily. (There was a very simple concatenated index trick for the Chart of Accounts segments that people just never used.) Then I asked if there was anything else. The manager said no but the clerk who sat behind him said, “I have a problem.” His manager seemed embarrassed, but when I pressed him, the clerk continued, “Every day I throw away reams of paper from our invoice listing.”