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Reviving an iPad and On-Premises lesson 2.

<< Introducing I.T. to an Elderly Relative
<<<< Preparing the device
<<<<<< First Lessons, Frustrations, & Funny Stuff

In my previous post we finished with my mother having bricked her iPad – that is, having turned it onto a useless lump. So I drove up to see her again to sort it out. {BTW if you think I am being a bit mean to my mum – yes I am. But I do love her and in the end the iPad has resulted in us being much more in touch. But I think it helps to share the frustrations of getting someone utterly unused to technology on line}.

The first thing I did was to get Mum to turn it on and put in the password. Martin with an I (not a Y – “as some people spell it like that!”). Mum was, very slowly, putting in the password correctly. And then staring at the screen until it flashed up an error. She had forgotten about pressing DONE. Now, if she’d called me when she had started having trouble… The thing is, that is so true across all of IT support. If only people called up when they first had a problem or did something wrong (like deleted all those rows…). If you call up quickly, there is much more chance the problem will be solved quickly. Anyway, I digress. I now knew what had gone wrong, she may or may not type the password correctly but it was timing out each time. Of course, by this point the iPad would no longer respond to the correct password, it was locked out.

You may not know this but if an iPad is locked out as it thinks it might be stolen (password put in wrongly too many times), you can’t just factory reset it. At least, I could not and google-fu mostly confirmed this. You have to plug it into another device with iTunes on it. And you can’t just plug it into the device you set it up on and refresh it, even if you backed it up to this device. At least, I could not. Maybe I am not very good at this tech lark. You have to download the latest version of the OS to your device, plug the switched off iPad into your device, turn the iPad on and then press certain buttons on it in a given way within a 0.731 second window that occurs at an unspecified time after turning the device on. I don’t know how often I tried to get the sodding iPad into recovery mode and recognised by iTunes, but it sure as hell amused my Mum to watch me try. I then re-set-up the iPad to be the same, simple set-up I had done so before. See post 2 for some hints on that. All the time Mum was making snide comments about “how simple this all is, Martyn!”. I think she was having revenge. Sue was keeping out the way.

After all the issues with “Martin with a Y or I”, I set the pass code to be a number. Yes, it’s less secure but I have the Apple ID details for her account – if she loses the iPad I can either track it or wipe it remotely. But we were up and running again, we had a working iPad and on-premises lesson 2 could begin. I’m not sure either of us was 100% happy about this…

Mum wants 2 main things from “the interweb”. She wants to be able to contact me (and, I presume, her other Son and her daughter-in-law) and she wants to be able to look things up. If she can do the former than I can help, remotely, with the latter.

So I showed her how to use messenger to contact us again. It’s been a week or so since the last lesson so I knew she would need a reminder. I pointed at one of the various icons and asked her what it looked like “It’s a phone!” So what will it do? “I don’t know, you are supposed to tell me!”. If it looks like a phone, it’s probably… “{blank look}”. You pressed this by accident last week and it made you scream? “Oh, it’s a phone!”. Excellent, we gave it a quick go.

What about this one next to it? What does it look like? “A box and a little box”. Fair point, but it looks a but like a tv camera? She agreed. So, what will it do? “blank look”. You know this one, we tested this with Sue in the kitchen last week… “the kettle?!?”. It was like Star-Trek… “Oh yes, she appeared on the iPad and I could talk to her. It’s just like Star Trek!”. We tried that one too. All good.

OK, let’s re-visit sending messages and using the keyboard. I show her me sending her a couple of messages again. Enter some text, any text. Press the icon to send the message. “Which one”. The one next to the message, it looks like a plane. “Which message?” The one you just typed. “So I press this one {points to the enter key}” No! No, the blue plane one. “This one!” No!!! that is a phone symbol, I explained that one 5 minutes ago and you seem to have no trouble hitting that one despite that it is in utterly the wrong place and no where near the message. “What message?” THE ONE…..The one you just typed, there, the one that says ‘GFRYTSB’. “So I click on your name?” NO! NO! THE FUCKING PLANE! TAP THE FUCKING PLANE!!!!

She taps the plane.

It sends the message “Oh. It did that before. How do I know who it sent it to?” It sent it to the Pope. “Why did it send it to the Pope?” {sigh}. How many people did we set this up for? Me, Sue, Steve, no Pope. But you see my name at the top of the conversation? You know, third child your bore? The name right above all the other messages? It sent it to me.

“But there are three names {moves finger} over here”. THAT IS OVER THERE!!!!!!! You have spent 10 minutes calling me, star- treking me, seeing messages from me, who the hell do you think it sent the message to?!? “Susan?” {I’m losing it…}

OK, send me another message. You know it’s me, my picture and name is above the conversation. Here, look at my screen your picture and name is above *my* conversation and those are the messages you have sent me.

She types something.
and stares at the screen.
And stares at the screen…
And looks at my screen…
And back at her screen…
“It’s not sent! Has it gone to someone else?”
The. Plane. Tap the Plane.
‘Ping’ – “Ohh! you got the message! How does it know where you are?” The bloody computer pixies know. They track everyone in the world. “Can I message anyone in the world?” I lie a little and say no. only the people in the list. “Does it know Steve is in Wales?” Yes. Look, do you ask the phone how it knows where I am? “No, but this is not the phone”.

We exchange a few more messages for practice and then I get her to tap on the other names, to change conversations. She swaps to Sue and Mum sends her a couple of messages. Once again Mum is asking how the computer knows where Sue is. I point out that as Sue is in the room, the iPad can see her – and then realise that was a really stupid thing to say as Mum did not get the joke. “So it CAN’T message Steve if it can’t see him?” No, it can, it can message anyone on her list.”Shall I message him?” No, he lives in Wales, life is hard enough for him already.

It’s time to go home. I make mum turn the iPad off, turn it on, put in the code and send me a message. She’s got it. “What about the internet?” The internet is not ready for you yet Mum, that will be lesson three. Read the book I got you and give it a go if you like. You can’t break… Actually, just wait until I come back over.

I have to say, since then Mum has been able to message me without issue and can turn the iPad on and off with no trouble, so you do get there eventually.

But I do seem to be buying a lot more wine these days…